Support tickets can be submitted by emailing firstname.lastname@example.org. Please provide the following information (as applicable) in order to expedite your requests or questions.
- Site/Page URLs: With which site are you working? Where on the site are you working? Please provide the appropriate page or module URLs.
- Examples: https://www.cp-example.civicplus.com/100/Page-Title, https://www.cp-example.civicplus.com/admin/AgendaCenter
- Device/Browser Information: With what device and browser are you accessing the site?
- Examples: Desktop using Internet Explorer in Windows 7, CivicPlus Mobile App on iPhone
- Resource: What is My Browser?
- Issue Details: What steps consistently reproduce the issue? Thorough details allow us to more quickly diagnose issues.
- User/Group Information: Which users experience the issue?
- Example: All users, front-end users who aren't signed in, just yourself
- Note: Depending on the issue, we may be able to contact the users who are experiencing the issue. Please include the email addresses the user(s) that are experiencing the issue, as relevant.
- Screenshots/Examples of Issue: Please attach any screenshots, videos, or other related information to your ticket.